Delivery policy
Where we deliver
Magic Box delivers only to ZIP codes and service areas currently shown as active.
A ZIP appearing on a waiting list does not mean delivery is currently available there.
Customers cannot place an active delivery order to an unavailable area.
Delivery schedule
Each active area has:
- delivery day or schedule
- ordering cutoff
- applicable minimum order
- delivery charge, if any
The applicable information is shown before an order is confirmed.
Delivery address
You are responsible for providing an accurate address and reasonable delivery instructions.
Tell us about gates, access limitations or other information that the driver reasonably needs.
Delivery completion
A delivery is considered completed when the order has been delivered to the address or customer-designated safe location and recorded as delivered.
Where practical, Magic Box may maintain delivery confirmation information.
Perishable food
Some Magic Box orders contain perishable or temperature-sensitive food.
Magic Box uses handling and transport practices appropriate to the products being delivered.
Customers should retrieve deliveries promptly and refrigerate or freeze products as appropriate.
After successful delivery, the customer is responsible for timely retrieval and proper storage.
Nothing in this section excuses a Magic Box handling, packing or delivery failure that occurred before successful delivery.
If you are not home
If you authorize unattended delivery, give us a location where the box can reasonably and safely be left.
Arizona temperatures can become dangerous for food quickly.
An insulated box extends protection but does not make perishable food safe indefinitely.
Magic Box-made products
Some separately identified Magic Box products may be subject to additional delivery or temperature-control requirements.
Where such requirements apply, Magic Box will follow the applicable rules and may limit where or how that product can be delivered.
Delivery delays
Weather, road closures, vehicle problems, supplier delays or safety conditions may occasionally affect delivery.
If we cannot reasonably meet the scheduled delivery, we will contact affected customers and provide an appropriate update, reschedule, cancellation or refund.
If we cannot deliver
If Magic Box cannot complete delivery of a paid order and no acceptable alternative arrangement can be made, we will refund the applicable order.
We do not currently promise a second delivery attempt.