Privacy
Who we are
Magic Box is operated by Jungle Joey Enterprises, doing business as Magic Box.
Information we collect
Depending on how you use Magic Box, we may collect:
- name
- telephone number
- delivery and billing information
- account credentials
- household size
- food preferences
- allergy information
- substitution preferences
- order history
- delivery instructions
- support and quality reports
- device, browser, security and technical information
- information necessary to process transactions and prevent fraud
Payment information
Payments are processed through our payment provider.
Magic Box does not intentionally store your full payment-card number in its own application database.
Payment providers may collect and process information according to their own privacy policies.
Why we use information
We use customer information to:
- create and maintain accounts
- build and fulfill orders
- evaluate food preferences and exclusions
- process payments
- deliver orders
- provide customer service
- handle refunds and quality issues
- secure the service
- prevent fraud and abuse
- maintain business and transaction records
- comply with legal obligations
- improve Magic Box
Allergy information
Allergy information is used to help the Magic Box system exclude products that appear to conflict with information in your account.
It is not a medical record or a guarantee of allergen safety.
See the Allergy Notice.
Who receives information
We do not sell customer personal information for money.
We may disclose information where reasonably necessary to service providers that help us operate Magic Box, including:
- payment processors
- website and hosting providers
- email and communication providers
- delivery providers
- security and fraud-prevention providers
- technology vendors
- professional advisers
- government or legal authorities where legally required
We provide only information reasonably necessary for the applicable service.
Cookies and technical storage
Magic Box and WooCommerce may use essential cookies or similar technologies for functions such as:
- login
- shopping carts
- checkout
- account security
- session management
If Magic Box later introduces non-essential advertising, behavioral tracking or marketing technologies, this Privacy Policy and any required consent controls must be updated before those technologies are activated.
Data retention
We keep information only for as long as reasonably necessary for the purpose for which it was collected, including account operation, order fulfillment, refunds, fraud prevention, legal obligations, tax and accounting records, disputes and chargebacks.
Closing an account does not necessarily require deletion of records that Magic Box must retain for legitimate legal, financial, security or transaction purposes.
When information is no longer reasonably required, we may delete or anonymize it.
Your choices
You may request to:
- access or correct account information
- change food preferences
- update allergy information
- close your account
- ask us about information associated with your account
Requests are subject to applicable legal and record-retention requirements.
Security
We use reasonable administrative and technical measures intended to protect customer information.
No online system can guarantee absolute security.
If a qualifying security breach occurs, Magic Box will follow applicable notification requirements.
Children
Magic Box ordering accounts are intended for adults aged 18 or older.
We do not knowingly offer purchasing accounts to children.
Changes
We may update this Privacy Policy as our practices or technology change.
Material changes will be reflected in the published version.
Contact
Email: support@magic-box.co
Phone: 708-765-6743
Magic Box is operated by Jungle Joey Enterprises.