Terms of service

About these Terms

These Terms govern your use of the Magic Box website, customer account, ordering system and delivery service.

Magic Box is operated by Jungle Joey Enterprises, doing business as Magic Box.

By creating an account or placing an order and affirmatively accepting these Terms at checkout, you agree to them.

You must be at least 18 years old to place an order.

What Magic Box does

Magic Box purchases food and other products from farms, producers, distributors and other suppliers and assembles those products into customer delivery boxes.

Unless a product is specifically identified as a Magic Box-made product, Magic Box does not manufacture the supplier’s food or change the manufacturer’s original product.

Certain separately identified Magic Box products, such as Magic Box Raw or Magic Box Coffee products, may be prepared or packaged by Magic Box under the regulatory requirements applicable to that product.

Any required product-specific disclosures will appear on the product page and packaging.

Prepared meals, if offered, will only be offered through the applicable approved food-preparation operation.

Your account

You are responsible for maintaining accurate contact information, delivery address, delivery instructions, household preferences, allergy information and account credentials.

You are responsible for keeping your password private.

Orders and acceptance

Submitting checkout creates an order request.

An order is considered accepted after the required payment has successfully processed and Magic Box issues an order confirmation.

A pending, declined or failed payment does not create a paid or confirmed order.

We may cancel an order and refund the applicable payment if we discover that we cannot reasonably fulfill it.

Payment

Payment is taken when you place and successfully complete your order.

Magic Box does not currently use deferred capture after packing.

If an item cannot be supplied after payment, we will handle the unavailable amount under the Refund & Quality Policy and Substitution Policy.

Prices

The prices, delivery charges and applicable taxes displayed before you submit the order are the amounts applicable to that order.

Prices may change between orders, but we will not retroactively increase the price of a completed order.

Order changes and cancellation

You may change or cancel an order until the ordering cutoff displayed for your delivery area.

After that cutoff, Magic Box may already have committed to purchasing food specifically for your order.

Changes or cancellations after the cutoff may therefore be unavailable except where required by law or expressly allowed under another Magic Box policy.

Product availability and substitutions

Because Magic Box purchases products after customers order, availability may change.

Your saved substitution preference determines what Magic Box should do when an item becomes unavailable.

See the Substitution Policy for details.

Delivery

Delivery areas, delivery days, ordering cutoffs and applicable delivery charges are shown before you order.

You are responsible for supplying an accurate, accessible delivery address and reasonable delivery instructions.

Perishable products should be brought indoors and stored appropriately as soon as possible after delivery.

See the Delivery Policy.

Repeating orders

Magic Box may allow you to save a preferred ordering schedule.

A repeating order is not an automatic subscription and does not automatically charge your card.

You must review, confirm and pay for every order yourself.

See Repeating Orders & Cancellation.

Allergies and dietary preferences

Magic Box uses the allergy and preference information available in your account when its system evaluates products.

This is an additional screening tool, not a guarantee that a product is allergen-free or that cross-contact cannot occur.

Customers with allergies must review the product’s own ingredient and allergen information.

Please read the Allergy Notice before ordering.

Product information and claims

Product descriptions, sourcing information and certification-related claims are based on information and documentation available to Magic Box from producers, suppliers or other appropriate sources.

See the Sourcing & Claims Notice.

Problems with an order

If an item is missing, damaged, spoiled or otherwise has a quality problem, report it through your order account as soon as reasonably possible.

See the Refund & Quality Policy.

Service interruptions

Weather, transportation problems, supplier shortages, safety issues and events outside Magic Box’s reasonable control may occasionally prevent or delay fulfillment.

When that happens, we will communicate with affected customers and provide an appropriate reschedule, cancellation, refund or other remedy depending on the circumstances.

Disclaimer and limitation of liability

Magic Box does not exclude or limit any warranty, remedy or liability that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, Magic Box is not responsible for indirect, incidental or consequential losses arising from use of the service.

For claims that may legally be limited, Magic Box’s aggregate liability relating to a particular order will not exceed the amount actually paid for that order.

These limitations do not apply where applicable law prohibits limitation, including liability that cannot lawfully be waived or liability arising from fraud, willful misconduct or other conduct for which limitation is prohibited.

Governing law and disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules.

Before filing a dispute, we encourage customers to contact Magic Box so we have an opportunity to resolve the issue.

Unless applicable law requires otherwise, disputes that cannot be resolved informally may be brought in a court of competent jurisdiction in Maricopa County, Arizona.

Magic Box is not introducing mandatory arbitration at launch.

Changes

We may update these Terms as the service changes.

The version presented and accepted when you place an order governs that order unless applicable law requires otherwise.

Contact

Magic Box
Operated by Jungle Joey Enterprises
Email: support@magic-box.co
Phone: 708-765-6743

Magic Box maintains its official business address on file and will provide or disclose it where legally required.